At Pet Nail Trimming, we strive to provide high-quality products that help you care for your furry friends. However, we understand that sometimes things don’t go as planned. Our Returns Policy is designed to ensure that you have a positive shopping experience and can confidently return items that do not meet your expectations.
Our Return Window
We offer a hassle-free return policy. If you are not completely satisfied with your purchase, you can initiate a return within 30 days of receiving your order. This gives you ample time to evaluate our products and decide if they are the right fit for you and your pet.
Conditions for Returns
To qualify for a return, the following conditions must be met:
- Unused and Unopened: Items must be in their original condition, unused, and unopened. This includes all packaging, accessories, and labels.
- Proof of Purchase: Please include a copy of your order confirmation or receipt when returning items. This helps us process your return quickly and efficiently.
How to Initiate a Return
To start the return process, please contact us at [email protected]. Provide your order number and a brief explanation of why you wish to return the item. Our customer service team will guide you through the next steps, including generating a return authorization if applicable.
Return Shipping
Customers are responsible for the shipping costs associated with returning items, unless the return is due to a mistake on our part (e.g., wrong item sent or defective product). We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
Refund Process
Once we receive your returned item and verify that it meets our return conditions, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider’s policies.
Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item following the above procedure and place a new order for the desired product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt at [email protected]. We will assist you in resolving the issue, which may include a replacement or a full refund, depending on the circumstances.
Changes to This Policy
We may update our Returns Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review our policy periodically to stay informed.
Contact Us
If you have any questions or concerns regarding our Returns Policy, please don’t hesitate to reach out at [email protected]. Our team is here to assist you and ensure your satisfaction with your shopping experience.
Thank you for choosing Pet Nail Trimming! We appreciate your trust in us to provide the best tools for your pet’s grooming needs.